DELIVERY
In order to provide our customers with the highest quality services, our products are sent only by registered mail. Due to the quality of the goods sold, we want every customer to feel special when receiving a shipment from us. That’s why we pack each purchased product in an elegant box and a safe, ecological shipping package.
DELIVERY to the EU & outside UE
Orders delivered to addresses within the EU – Delivery is carried out primarily by DHL. Average delivery time for orders is between 3-5 working days. For other addresses, delivery time is up to 14 business days.
A delivery cost is presented before the order is finalized at the checkout.
If the delivery is not completed as a result of you not picking up the parcel at the designated service point or you not being at the specified delivery address on delivery attempts, a fee of 25 EUR (for EU delivery)/65 EUR (for outside EU delivery) for storing and returning of the order will be added.
We are responsible for your order until you physically receive it. The goods will become your responsibility once delivery is completed, and you have physically received them. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once the parcel has been collected from the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you. If you notice visible transportation damages to the packaging or product upon delivery or if the delivery does not correspond to the information in your order confirmation, please notify us via email as soon as possible. We will then further investigate the situation, and in case of incorrect delivery, we will ensure to send the correct product or refund the amount, depending on the agreed terms and feasibility. Any return shipping and/or delivery costs for a replacement item will not be paid by the customer in this case.
Goods purchased in the Store sent outside the European Union may be subject to additional customs duties, excise duties and taxes in the country of destination. The prices of the goods and delivery costs do not include the above fees and taxes, which are the responsibility of the Customer and the amount depends on the internal regulations of the country of destination. For detailed information on these fees and taxes, please contact your local customs office in the country where your shipment is being shipped.
PAYMENT METHODS
The prices shown from the production sides are gross prices and include the applicable statutory VAT in each case, but do not include shipping.
Credit card – Visa, Visa Electron, MasterCard, MastreCard Electronic, Maestro
Bank transfer – Make a traditional transfer to the following account
WHITE JASMINE Marta Jackiewicz
PKO Bank Polski
Account number for EUR: PL70 1020 1169 0000 8702 0854 0686
Account number for GBP: PL43 1020 1169 0000 8102 0861 8193
SWIFT-BIC: BPKOPLPW
The security of online payments is ensured by Autopay S.A.
The order processing time starts at the moment of payment authorization.